Return Policy

All LOMO TEA drinks and food are prepared fresh to order. This policy explains the situations in which we offer a replacement or refund, and how to request one.

Because every item is made to order, prepared drinks and food cannot be returned or exchanged for change of mind once they have been prepared or served.

If an item you received does not meet our quality standards, please tell our staff immediately if you are in the store, or contact us within 24 hours of purchase. We will remake the item or refund it, at your preference.

For takeaway or delivery orders, please check your order upon receipt. If anything is wrong or missing, contact us within 24 hours with your receipt or order details, and we will correct it with a replacement or refund.

Contact the store where you made the purchase, or email us at info@lomotea.com, within 24 hours of purchase, with your receipt or order details and a description (photos help) of the issue.

Approved refunds are issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear.

Discounted or promotional items follow the same policy unless the specific promotion states otherwise.

We may update this policy from time to time. The latest version is always available on this page, with its effective date shown at the top.

Questions about a return or refund? Email info@lomotea.com, call +234 906 737 5348, or visit us at Adetokumbo Ademola St, Wuse 2, Abuja, Nigeria.